Terms of Service

Acceptance of These Terms

These Terms of Service ("Terms") govern your use of the booking website operated by Salon Felicita ("we," "us," or "our") and the services you book through it. By booking an appointment or using our website, you agree to these Terms.

Appointments and Bookings

When you book an appointment with Salon Felicita, you agree to provide accurate contact information and to show up for your scheduled time. We will do our best to accommodate your requested service, staff member, and time, but availability is not guaranteed until confirmed.

Cancellations, No-Shows, and Late Arrivals

• Please give us at least 24 hours' notice if you need to cancel or reschedule an appointment.
• If a deposit was required to hold your appointment, it may be forfeited for late cancellations or no-shows.
• Repeated no-shows or late cancellations may require a deposit for future bookings, at our discretion.
• Please arrive a few minutes before your appointment. If you arrive late, we may need to shorten or reschedule your service so other clients are not delayed.

Payments

• Payment is due in full when services are rendered, unless a deposit or prepayment is required at the time of booking.
• Payments are processed securely through Stripe. Applicable taxes and any gratuity you choose to add are included in your total.
• Prices for services may change over time; the price shown at the time you book or pay is the price that applies.

Refunds

If you are unhappy with a service, please let us know promptly so we can make it right. Refunds and adjustments are handled at our discretion. Deposits are non-refundable where a late cancellation or no-show applies.

Text Messaging and Communications

When you provide your mobile number and opt in while booking, Salon Felicita sends you service-related text messages such as appointment confirmations, reminders, reschedule notices, and payment receipts.

• Consent is not a condition of purchase. You choose whether to receive texts when you book.
• Message frequency varies based on your appointments and account activity.
• Message and data rates may apply, depending on your mobile carrier and plan.
• Reply STOP to any message to unsubscribe. After you unsubscribe we stop sending texts to that number, typically within 24 hours.
• Reply HELP for help, or contact us using the details at the bottom of this page.

We do not share your mobile opt-in information or SMS consent with third parties or affiliates for marketing or promotional purposes. Phone numbers and messaging-consent data are used only to deliver the messages described above, including sharing with our messaging provider (Twilio) strictly to carry out that delivery.

Your Responsibilities

• Provide accurate and current contact information.
• Tell us in advance about any allergies, sensitivities, or health conditions relevant to the service you are booking.
• Treat our staff and other clients with respect.

Intellectual Property

The content on this website — including the Salon Felicita name, logo, images, and text — is owned by Salon Felicita or its licensors and may not be copied or reused without permission.

Disclaimers and Limitation of Liability

We provide our services with reasonable skill and care, but individual results may vary. To the fullest extent permitted by law, our liability for any claim relating to a service is limited to the amount you paid for that service.

Governing Law

These Terms are governed by the laws of the state in which Salon Felicita operates, without regard to its conflict-of-laws rules.

Changes to These Terms

We may update these Terms from time to time. The current version will always be posted on this page.

Contact Us

If you have questions about these Terms, please contact us. You can reach Salon Felicita by email at chloe@salonfelicita.com, or through the contact page at salonfelicita.com.