Overview
This Privacy Policy explains how Salon Felicita ("we," "us," or "our") collects, uses, and protects your personal information when you book appointments, make payments, or otherwise interact with us through salonfelicita.com.
By using our booking website or providing your information to us, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly and information created when you book and pay for services:
- Contact details: your name, email address, and phone number.
- Booking details: the services you request, appointment dates and times, your preferred staff member, and any notes you provide.
- Payment information: when you pay, your card details are handled directly by our payment processor, Stripe. We do not see or store your full card number. We keep a record of the transaction (amount, date, status, and the last four digits of the card).
- Communications: messages you send us through our contact form, email, or text.
- Consent preferences: whether you have opted in to email and SMS messages.
How We Use Your Information
- To schedule, confirm, reschedule, and manage your appointments.
- To send booking confirmations, reminders, and payment receipts.
- To process payments and issue refunds through Stripe.
- To respond to your questions and provide customer service.
- To keep records of the services you have received at Salon Felicita.
- To comply with our legal, tax, and accounting obligations.
Text Messaging (SMS)
When you provide your mobile number and opt in while booking, Salon Felicita sends you service-related text messages such as appointment confirmations, reminders, reschedule notices, and payment receipts.
- Consent is not a condition of purchase. You choose whether to receive texts when you book.
- Message frequency varies based on your appointments and account activity.
- Message and data rates may apply, depending on your mobile carrier and plan.
- Reply STOP to any message to unsubscribe. After you unsubscribe we stop sending texts to that number, typically within 24 hours.
- Reply HELP for help, or contact us using the details at the bottom of this page.
We do not share your mobile opt-in information or SMS consent with third parties or affiliates for marketing or promotional purposes. Phone numbers and messaging-consent data are used only to deliver the messages described above, including sharing with our messaging provider (Twilio) strictly to carry out that delivery.
How We Share Information
Salon Felicita does not sell your personal information. We share it only with the service providers that help us operate, and only as needed:
- Stripe, Inc. — to process card payments securely.
- Twilio, Inc. — to send appointment text messages on our behalf.
- Resend — to send appointment and receipt emails on our behalf.
- CNL Systems, Inc. — the booking platform that powers this website and stores your booking records on our behalf.
We may also disclose information when required by law, to protect our rights or the safety of others, or in connection with a sale or transfer of our business.
Data Retention
We keep your information for as long as needed to provide services to you and to meet our legal and accounting obligations. Transaction records are retained as required by tax law. You may ask us to delete your information as described below.
Your Choices and Rights
- Access or correct: you may ask us for a copy of the information we hold about you, or ask us to correct it.
- Delete: you may ask us to delete your customer record, subject to records we must keep for legal reasons.
- Opt out of marketing: reply STOP to any marketing text, use the unsubscribe link in any marketing email, or contact us directly.
You can reach Salon Felicita by email at chloe@salonfelicita.com, or through the contact page at salonfelicita.com. We will respond to your request within a reasonable time.
Security
- Connections to our booking website are encrypted using HTTPS.
- Card payments are handled by Stripe, a PCI-certified payment provider. We never see or store your full card number.
- Access to your information is limited to us and our staff who need it to serve you.
No system is perfectly secure, but we take reasonable steps to protect your information against unauthorized access.
Children's Privacy
Our booking website is intended for adults. If you book an appointment for a minor, you do so as their parent or guardian and are responsible for the information you provide on their behalf.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page.
Contact Us
If you have questions about this Privacy Policy or your information, please contact us. You can reach Salon Felicita by email at chloe@salonfelicita.com, or through the contact page at salonfelicita.com.